GoGreen AI Concierge
An AI customer-service assistant trained on your own business content. It answers questions around the clock on your website, WhatsApp, SMS and Telegram, captures leads, takes appointment requests, and hands off to your team when a person is needed — no coding required.
Built for Service Businesses
How It Works
Train it
Upload PDF, DOCX, TXT or CSV files, crawl your website, or add FAQs. The assistant answers from your content and cites its sources.
Make it yours
Set the greeting and instructions, then match the widget's colors, position and branding to your site.
Install it
Paste one snippet. The widget runs in an isolated Shadow DOM, so it never clashes with your site's styles.
Capture the business
Visitors leave contact details and request appointments right in the chat. Hard questions go to a person.
What It Does
Trained on Your Business
Answers come from your own documents, web pages and FAQs — not generic internet knowledge.
- PDF, DOCX, TXT and CSV upload
- Website crawling with configurable depth
- Hand-written FAQ entries
- Hybrid search: semantic vectors + keyword full-text
- Source citations shown in the chat
- Background processing — uploads never block the dashboard
An Assistant That Takes Action
More than a Q&A bot: a bounded AI agent that can do the routine work a front desk does.
- Searches your knowledge base
- Captures leads with contact details
- Books appointment requests for you to confirm
- Hands the conversation to a human
- Transfers to another of your assistants
- Every tool call logged and visible in the dashboard
One Assistant, Every Channel
Answer customers where they already are, with one shared knowledge base.
- Website chat widget
- WhatsApp and SMS (Twilio)
- Telegram
- Signature-verified inbound messages
- Live typing indicators and session persistence
- Configurable look per assistant
Human Handoff & Live Inbox
When a conversation needs a person, your team picks it up in real time.
- Escalation to a human agent
- Agent assignment
- Real-time inbox (Socket.io)
- Staff replies delivered to every channel
- Conversation status tracking
- Owner / admin / member roles
Remembers Your Customers
A per-lead memory of every conversation, so your team never starts from zero.
- AI summary of each closed conversation
- Lead timeline: conversations, appointments, outcomes
- Semantic search across what customers asked
- Recall only for verified phone numbers — never from the website widget
- Memory informs; it never changes a booking or lead
- Deleting a lead deletes its memory
Leads, Appointments & Analytics
See what customers ask and what the assistant brings in.
- Lead list with CSV export
- Appointment management with time zones
- Conversation, lead and usage metrics
- Daily analytics aggregates
- Team invitations
- Stripe billing portal
Connects to the Rest of Your Business
Signed webhooks
HMAC-signed events for new and updated leads, booked appointments, and escalated, transferred or closed conversations — with retries.
REST API + MCP server
Documented REST API (OpenAPI / Swagger) and a read-only MCP server so AI tools like Claude can query leads, conversations and knowledge with a scoped key.
Privacy built in
Full tenant isolation, role-based access, audit logging, and one-click data export and erasure for GDPR requests.
Android app
Manage conversations and leads on the go with the companion Android app.
Simple Pricing
Free
- 100 conversations / month
- 1 assistant
- 5 knowledge sources
- Website widget
Starter
- 1,000 conversations / month
- 2 assistants
- 20 knowledge sources
- Website + WhatsApp
- Up to 3 team members
Professional
- 10,000 conversations / month
- 10 assistants
- 100 knowledge sources
- Website, WhatsApp, SMS, Telegram + API
- Custom branding
- Up to 10 team members
Enterprise
- Unlimited conversations
- Unlimited assistants
- Unlimited knowledge sources
- All channels + API
- Unlimited team members
Under the Hood
Anthropic Claude answers every conversation, with an automatic OpenAI fallback so a provider outage never leaves a customer waiting. OpenAI embeddings power the knowledge search.
Frequently Asked Questions
What is GoGreen AI Concierge?+
GoGreen AI Concierge is an AI customer-service assistant that a business trains on its own content — documents, web pages and FAQs. It answers customers 24/7 on a website chat widget, WhatsApp, SMS and Telegram, captures leads, takes appointment requests, and hands conversations to a person when needed.
Do I need to know how to code?+
No. You upload files or enter your website address in the dashboard, customize the widget, and paste a single embed snippet into your site.
How much does it cost?+
There is a free plan (100 conversations a month, one assistant, website widget). Starter is $49 a month for 1,000 conversations and WhatsApp; Professional is $149 a month for 10,000 conversations, all channels, API access and custom branding. Enterprise pricing is custom.
Will the assistant make things up?+
It answers from your knowledge base and shows the sources it used. Contact details are only saved when the visitor actually typed them, and appointments are requests your business confirms — the AI never finalizes a booking on its own.
Can a real person take over a conversation?+
Yes. The assistant can hand a conversation to your team, who reply from a real-time inbox in the dashboard; replies go back to the customer on whatever channel they used.
What happens to customer data?+
Each business is fully isolated from every other. Access is role-based (owner, admin, member), changes are audit-logged, and owners can export or erase their data for GDPR requests.
Put an AI Concierge on Your Website
Start on the free plan, or request a trial code and we'll help you set it up.